Samsung Galaxy Note 7: Faulty batteries responsible for smartphone catching fire

Samsung Galaxy Note 7: Faulty batteries responsible for smartphone catching fire


Seoul: The latest flagship Galaxy S smartphone has been delayed by Samsung as the company has vowed to improve the safety of their smartphones after the Galaxy Note 7 fiasco.

This decision has been made in the light of the investigation into the causes that made the Note 7 to catch fire. The investigation went on for months and has concluded that defective batteries from at least two different suppliers caused the problem.

The failure of Galaxy Note 7 caused almost $5.3 billion loss to Samsung.

Both independent and internal investigators pointed out that there was no problem with the hardware and the software of the phone, however, design and manufacturing defects in the batteries caused short-circuits in Note 7.

The names of the battery manufacturers have not been disclosed by Samsung, although in the past it has disclosed them as Amperex Technology Ltd and SDI Co Ltd. Samsung is not taking any legal action against the suppliers.

Samsung released a statement that said: “taking responsibility for our failure to ultimately identify and verify the issues arising out of the battery design and manufacturing process”.

Koh Dong-jin, the chief of Samsung mobile said during a press briefing: “The lessons of this incident are deeply reflected in our culture and process. Samsung Electronics will be working hard to regain consumer trust.”

He further told that the launch of Galaxy S8 has been delayed and it will not be showcased at the Mobile World Congress (MWC) in Barcelona. This has been a traditional forum for Samsung to unveil their premium products.

The Galaxy Note 7 was launched in August 2016 and was expected to compete with iPhone 7, but only after a few months in September Samsung had to recall almost 2.5 million phones from the market as they had started to catch fire.

Samsung has said that it would make sure that future devices will not face such problems, it said: “We look forward to moving ahead with a renewed commitment to safety. The lessons of the past several months are now deeply reflected in our processes and in our culture.”

Although Samsung has suffered a huge loss from Note 7, it has not affected its overall profits as this month’s forecast for Samsung’s shares price is record high.

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