Seoul: Samsung has recalled their latest model in the Galaxy Note series after reports of devices exploding during charging, investigation has found that faulted batteries are the cause of the problem.
Galaxy Note 7 is a latest and very expensive smartphone and was launched on August 1, 2016 for sale, but there are a lot of complaints regarding the smartphone from users.
Many users reported that the operating system of Galaxy Note 7 crashes constantly, the phone shuts down and restarts automatically, the phone gets held for long periods and the battery explodes while charging due to overheating.
Samsung has not officially confessed about the problems, it has recalled the smartphones stating that its objective is extra quality control testing but has not made clear which problems require the extra quality control testing.
The company released a statement saying, “We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers.”
The company is hopeful that all the complaints by the users will be answered, however Samsung does not have much time to reestablish the supply because Apple has announced that its iPhone 7 will be launched on September 7.
Just a week after the company reached a record high, in two days the company stocks plunged by about $7 billion. Samsung is conducting tests based on customer reports and images and videos posted on social media.
A youtuber by the name of Ariel Gonzales uploaded a video showing his new Galaxy Note 7 partially melted and charred during charging. He said,
“Came home from work, put it to charge for a little bit before I had class. Went to put it on my waist and it caught fire. Yup. Brand new phone, not even two weeks old. Be careful out there, everyone rocking the new Note 7, might catch fire.”